Luckily, I was seated next to a kind gentleman who immediately offered to switch his aisle seat with me and started to help me with my carry-on luggage (without my even asking him). She said that my only option was to ask a fellow passenger to switch seats with me. I thought that was strange, especially as I have always had good experiences with Alaska Airlines’ customer service in the past.įurther on in the aircraft during boarding, I spoke with one flight attendant about my request. The flight attendants greeting the passengers at the entrance did not speak or even look my way to acknowledge me. I started to notice that something was amiss when I boarded the flight with my daughter. She said that she would pass on this information to the flight attendants who would do their best to help me or that I could ask one of my fellow passengers if they would willingly switch with me. On May 31, I explained my situation (pregnancy, traveling alone with a toddler) to the agent at the gate about obtaining an aisle or bulkhead row seat. She also informed me that only middle seats were available on the flight so I could not purchase a separate seat for my daughter at that point. She informed me that I could try to request an aisle seat or the bulkhead row at the airport when I checked in. I therefore phoned Alaska Airlines in early May 2008 and discussed the situation with a reservations agent (by the name of Cassandra). As you can imagine, flying pregnant and with an active toddler would be very uncomfortable for me and the passengers seated around me if I were in the middle seat. However, I also wanted to alert Alaska Airlines executives, such as yourself, about the real-life quality of your customer service.īecause this was a full flight, I was only able to obtain a middle seat (19B). On its website ( ), Alaska Airlines states that, “We care about your special needs.” Sadly, my experience on a recent flight proves that your in-flight staff does not care about passengers or treat them all equally.įor your information, I have also sent a copy of this letter to the “Contacting Customer Care” section of your website at. I am currently pregnant and was flying alone with my daughter (who was going to be seated in my lap). My 18 month-old daughter and I were passengers on this flight. I am writing to you in order to file a grievance against your in-flight crew on Alaska Airlines flight 1 (DCA to SEA) on Saturday, May 31, 2008. No response yet (although customer care sent a response saying to allow 1 business day for a response - a deadline that has passed obviously).Īny advice for me or similar experiences out there? Thanks.
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I sent this letter on June 1 to the customer care website and a copy later to their VP for In-flight services. These projects change out frequently, so if you don’t see anything special on the table, be sure to ask.This letter explains what happened to me (I'm pregnant) and my 18 month old daughter on a recent Alaska Airlines flight. Beyond that, special projects aimed at letting little tinkerers explore basic concepts of science and engineering are at the ready, too, like paper robots weighted with pennies for balance. The art table is well stocked with airplane and spacecraft coloring pages, crayons, glue and scissors. One for each gallery is the goal.īudding artists can always take five for a coloring break here too. As the program expands, expect more activity packs. There’s definitely a bit of reading and some math to do with this activity as well, but with a little help from older sibs or parents, cuties as young as two can play at this game.
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Plus, there are special spyglasses and all the spy gear they need to solve cyphers and complete a scavenger hunt. Inside each pack your sidekick will find a full-on WWI flying ace costume that Snoopy would approve of. Read on for all the deets.įirst on the list to “check out” is a backpack full of everything your little explorer needs to be a Spy in the Sky, looking for roundels and crosses in the WWI Gallery. Plus, it’s one more spot for the tot lot to play at their level or take a breather in this expansive museum.
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And although the space is small, it’s surprisingly packed with everything curious kiddos and their families need to uncover new adventures in this familiar fave. Tucked under the grand staircase at The Museum of Flight, the Alaska Airlines Aerospace Education Center was designed to engage little learners in the museum’s many exhibits as well as get them thinking about careers in STEM fields.